Payout Delays, Zero customer updates and even worse service

I had app**** and my application was approved. The sales lady assisting me advised they had a system issue and IT was working on it, so I would probably only receive the funds the following day. I did not have an issue with one day delay. When I follow up the next day I get told "Sorry for the inconvenience. We are still working on the issue". The support person could not even give an estimate.

This morning I woke up thinking I'm just going to cancel this loan, but spoke to a lady named Ntombi. She is the only support consultant that even bothered to check my profile and somewhat calmed me down and requested I wait until 12pm for the funds. If they do not come in 12pm I should go back to the chat for an update. I went there and went back to a consultant that just gives me the generic, "we are awaiting for feedback from finance and will be between 12pm and 3pm". This is without even checking my profile or how long I have been waiting for this money.

So in a nutshell, my biggest gripe with GetBucks is the fact that they are having system issues yet they are not keeping customers updated. We have to keep chasing them.

If I do not get the funds today, I will have to cancel this loan and they will need to remove it from my credit profile as I see it has already been updated on there, yet I do not have the funds.

Do better and communicate with your customers. Don't make us chase you for what is meant to be your basic service