Payout delays

On the 10 October 2018 I cancelled an application due to delays with payout, since then I've never recieve the funds however I've recieved an sms indicating a debit order has been setup on my account for the application which was cancelled. Also I made another application on the 12 October 2018 where a portion was then paid into my bank account however the balance which I requested be paid to my ewallet account still isn't reflecting. I fail to understand how they were only able to process the manual payout to my bank account but weren't able to process the the payout into my ewallet account. It's now 3 days later since applying. So I wonder when the service charges applies from