Payments made- not reflecting, NO RESPONSE

I have used Getbucks for the past 6 months, excellent at paying out loans but when anything goes wrong, you simply can't get it fixed or attended to. They forgot to load a debit order- deducted it without my permission in the middle of the month- it bounced,. Took me at least 100 minutes of calls to find out what happened as 4 instalments went off my account, didn't realise 1 did not. Finally received feedback which required VARIOIUS mails, online messages, phone messages and e-mails, being referred to people who never pick up or never return calls- that took 2 weeks of calling every day. Finally arranged to manually make payment for the one missed debit order-- the payment I made (more than was required) has not been deducted from my account- been a week now. 3 days after making the manual payment a debit order went off my account without permission again. For the past week I have been going through this process again- numerous calls, messages, e-mails- no response. In addition I subscribed to the R25 credit report- it has never been sent- requested it at least 3 times, after wasting R75 I have now unsubscribed. I have never had so much issues with any service provider.