WM
Wilson M

1 reviews | Active since Feb 2019

07 Aug 2019, 10:53

Payment to bank accounts not prioritizes, Only debit orders are prioritized.

I dont think Getbucks is taking the payment issue seriously. Its been going on for months now. They seem to ALWAYS have a delay in making payments into bank accounts. I doubt its about to be resolved anytime soon. You would think they would focus on sorting it out quickly but No they just wanna focus on getting loans approved but when it comes to payments to accounts its a problem. They also never have a problem with debiting an account month end.

Please find below emails i sent to them:

07 Aug at 10:44

Good Day

I trust you all are okay.

Another day, payment still not received. My point proven.

Kind Regards Wilson Modike

On Tuesday, 6 August 2019, 15:12:03 SAST, Wilson Modike <***> wrote:

Good Day

I trust youre all well.

I have been doing business with get bucks for a while now.

Ive realised that in past few months Getbucks ALWAYS have a payout problem.

Following up doesn't really help because its always the same copy and paste message.

Then it goes to the point where we get told that if we are not happy they can cancel the application. Which is mean.

Yesterday i was told i would receive the payment today, today i am told that the will be en enquiry with the payment department to check 'IF THEY WILL MAKE A PAYMENT TODAY' meaning it might not be today.

This has happened a couple of times now.

I dont wanna lie i never believe it anymore when im told when i will receive payment because it can be 5 days from today like it happend before.

This is really frustrating because you would think a payment issue would be resolved permanently but when it goes on for a few months, it becomes a big issue.

Please advise on the resolution of my call.

Kind Regards Wilson Modike

0
Replies (6)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply07 Aug 2019, 10:56
Official
 
Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 

WM
Wilson M's update07 Aug 2019, 11:29
Reviewer Update
I honestly dont want anybody calling me to tell me the issue will be resolved, because ive had enough of that. I just want to see the money in my bank account thats all.
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply07 Aug 2019, 12:00
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved. 

Kind Regards 

The GetBucks Team 

WM
Wilson M's update07 Aug 2019, 12:08
Reviewer Update
3 different consultants on email, and a couple more on the Live chat making promises which dont actually happen. I dont know what to be believe anymore , Im frustrated and very angry right now. Please FIX YOUR PAYMENT SYSTEM ISSUES. A lender with payment issues?
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply07 Aug 2019, 15:15
Official
 
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The GetBucks Team 

WM
Wilson M's update07 Aug 2019, 15:32
Reviewer Update
The issue has been resolved in that i have received proof of payment. Thank You very much.