Pathetic service

I attempted to make an early payment online but the system didnt work. I then proceeded to doing an eft transaction. I followed up three days later and was told that the accounts will be updated with the payments on the same day. On the fourth day it still wasnt updated and was told by another consultant that it will be done on monday. I asked why its taking so long and I asked if I can forward proof of payment to expedite it and was told they dont accept proof of payment. Its now 7 days later when I am told to send proof of payment and the issue has still not been resolved.<br> <br> Customer service is pathetic and people are clearly not doing their job. I now have debit orders set to go off on accounts that I paid off way in advance!