Pathetic Service

Good day, I app**** for an loan on the 7th of February 2019 and was approved on the 9th February 2019 , I've been in contact with them for the past 3 weeks just to confirm when the funds will be released to be told sorry an internal error has occurred they are currently busy with application from the 5th February 2019 ,when I spoked to Thulani yesterday and advised him that they must move my deduction date to next month as the funds will reflect in my account no later then the 19th February 2019 still nothing empty promises , I needed the funds for Medication and was last week in hospitalise ,because I had no funds for my Medication been a diabetic , Yet again I follow up with empty promises I advised should I not receive an response within the next day I will cancel my loan and take it to the Newspapers . I also was referred to Shaun Southgate with no joy. Next time at least inform the status on a loan account by informing the client if you don't have the funds to assist an client then rather close your doors or borrow again money from our entities, but don't let an client look like an fool. I await your urgent feedback.