Hellopeter
Share Your Experience
MB
Michelle B

1 reviews | Active since Feb 2011

29 Sept 2017, 08:56

Paid up loan

I settled my getbucks loans at one time. The problem is that when I sent the EFT, I paid them twice. My fault. I have sent them copies of my bank statement and shown them the problem, but they have still not solved the query or bothered to come back to me. They effectively owe me about R 2000 and they are not interested in sorting this out.

0
Replies (3)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply29 Sept 2017, 09:04
Official

Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The GetBucks Team

MB
Michelle B's update29 Sept 2017, 11:51
Reviewer Update
So I got a phone call....saying that they now agree that money is due to me, but that it is in the Payfast account. Payfast have to reimburse me. I get an e mail saying that they are unable to reimburse me as my debit card details have changed. I call Payfast and they now arrange to credit my account with the amount.... on Monday. So they have effectively sat on my money for five months without either Get Bucks or Payfast contacting me. I am shocked to say the least. How many other people has this happened to?
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply03 Oct 2017, 11:26
Official

Thank you for getting in touch with us regarding your complaint.

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The GetBucks Team