paid up letters

I settled the getbucks loans with Ismail and dahya attorney's and has not been issued with a paid up later up until today (03.12.19). i was assisted by a guy named Hendricks and his Supervisor Rani Langsberg. They told me they can't issue me with the paid up later i must only after 45 days and i must contact Getbucks. 45 days has past i still do not have the letters. i contacted Getbucks and they reffered me to a lady named Kedibone Khoabane from from tc recoveries who then forwarded my email to Moses Kotsi form MBD and there was no response from him. everytime i make a follow up from all the parties involve i am sent from pillar to post and the Kedibone lady keeps on asking my ID number which i have given 3 times already and still nothing from them. i am really frustrated as i have settled the accounts but still no paid up letters.