IA
Ilhaam A

1 reviews | Active since Sept 2017

22 Jan 2021, 09:37

Paid up Getbuck account still not updated as settled after 2 years

I have just discovered that after 2 year after I have settled my Getbucks account which was handed over to the attorneys ( Landau Attorney) my getbucks account still reflect as default on my ITC. After 2 years? Should this not have been updated? Even when logging on to the site I have noticed that this account reflects as "written off" so they got my money that was owed to them but either there is a miscommunication between you and the attorney you using? Proof of payment was sent to both Getbuck as well as the attorney, the attorney confirms and I quote " Landau Attorneys <***> Attachments Sat, Feb 2, 2019, 10:52 AM to me

Good day Please find the attached statements showing zero balance your paid up letter will be requested within 14 to 21 working days. Hope you find all in order. Regards.

And this is still not showing paid up. How can this be resolved????? and ASAP since this payment had been made over 2 years ago.

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Replies (4)
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NiftyCredit - Powered by SmartAdvance's reply22 Jan 2021, 09:45
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The Smart advance Team    
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NiftyCredit - Powered by SmartAdvance's reply22 Jan 2021, 09:57
Official
Thank you for getting in touch with us regarding your query. 

We have been trying to get in touch with you to discuss the details of your case, but have not been able to reach you.

Please be so kind as to email us at *********** to let us know what would be the most convenient time to contact you.

Kind Regards

The Smart advance Team
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NiftyCredit - Powered by SmartAdvance's reply22 Jan 2021, 15:40
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Smart advance Team 
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NiftyCredit - Powered by SmartAdvance's reply22 Feb 2022, 11:48
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The Smartadvance Team