Once you do not owe then they don't give a ****

After my previous review I was contacted by a representative of Getbucks and from what she tells me vs what I was to that my matter would be escalated and should take 7 days max to resolve. She then told me that it would take 21 days to resolve this being from the day she was calling me, now I will not pretend that I know these things but should the 21days not apply from day that they were informed that the account was settled which would be th 25 that I first communicated to them that I had paid the account in full? How am I now being punished for the lack of communication on their side. Why on earth is their incompetence my problem again when I have settled with them and paid to them what belongs to them. Getbucks does not know how to treat their customers. I also sent them an email yesterday asking then to closed my account and provide me with a letter stating that the account is in fact paid in full and closed... guess what.... no response... WHAT A SHOCK....