Not Happy - Disappointed

Very disappointed. After being approved, I received one sms the following day apologizing for the "slight" delay. Its been 11 days now. 11 days is definitely not what I would call a "slight" delay. Communication is not very helpful. I opted for the live support which was not very helpful. I sent an email and the reply was not very helpful. Consultants do not know what is going on and do not know how long it will take. I cannot get any answers or clear indication of when this will be resolved from anybody. All I get is "we apologize" I wonder if I will receive my loan before the repayment date even??? Most frustrating service ever