Not happy

I just spoke to Cedric from getbucks. I called in to arrange payment after sending two emails requesting assistance, I was told two of the loans has gone to a debt collecting company, because I was unavailable on my cell number provided no one bothered to contact me via email to assist me. I explained in 2 emails my situation and I chatted to one of the consultants but because he tried twice on my cell and couldn't get a hold of me and I was mailed yet when I checked my mails I have no email stating that getbucks can assist me with my request the only emails I have is telling my payment was unsuccessful, which I am fully aware of and hence my emails through to getbucks.. I hear now there were others dealing with this query and he cannot assist me. <br> I explained I am in a bit of a financial situation and I wanted to consolidate my payments into one payment, today I called to confirm the amount but now I have been surprised with some interesting news. I've been a loyal client of getbucks for months now with no hassles and now this. I need someone to assist in solving this as this was not my fault as I've tried to arrange payment..