Non existent service

I have app**** on website on 26/11/2018 and im still waiting. An agent did try to contact me but I was unable to answer at that time as I am at work during the day. I then received an email and sms to contact Getbucks. I did send an email again to advise that I am unable to answer during the day and is only available at 17:30. No calls were made to me again. On 30/11/2018 and 01/12/2018 I phoned the number that was provided to me in the sms. And I ended up in no-mans land. There is just music playing and the voice note says I am first in the queue and then all of a sudden I am 4th again, but I cant get through to an actual human being to speak to. I have sent a message on the live chat option, just to receive a response two hours later to say sorry we are offline. According to the website it takes about 4 hours to verify income and employment, why is it then taking longer???? I can understand that you need to speak to me, but is it so difficult for someone to phone me at 17:30, if you are open until 19:00?? And when I try to phone you then I need to sit and waste my airtime because I cant get through to someone. I also work for a call centre so I know what customer service is and I honestly need to say Getbucks customer service is non existent. Please either finalise my application or phone me back after 5pm. And please dont bother to phone me to change my review score, I am not going to because the service sucks.