Non existant customer service

I seriously dont know what is going on with Getbucks this year, pathetic! I have been making use of them for almost 3 years, one would think that they have all my details already. App**** 4 days ago, website gave verification issue. Then I sent through all my documents as I was told to do. Guess what? They are STILL verifying! When I sms 'status' to them, I get a reply that they still need my documents, still verifying my banking details, still verifying employment, still verifying income. ***???? Getbucks always gave excellent service, what the hell is happening now? This is so frustating! Everytime you enquire about the process, you get a reply that your details has been sent to a agent and will be contacted shortly, that never happens! You guys should change your payout time to a week, instead of an hour as stated on your website!