Non allocated funds.

I hate to have to come here to complain. 18th December 2020 my old Getbucks loan was consolidated by Bayport. Sent my proof of payment around the 20th to ***. The only incorrect information is the reference number that Bayport used. Still Getbucks is telling me they can't find the payment even with the incorrect reference number. Also Getbucks told me that the money would bounce back to Bayport because of the incorrect reference number. I do not get it why the payment cannot be allocated to my account when my ID number is there on the proof of payment. Please this has to be resolved. I have done so much back and forth on this it's frustrating. Bayport tells me to call Getbucks. Getbucks do the same. I just did not want to rate a 2 as Getbucks has been good to me except for this. Everyday I have to wake up and prepare myself for this frustration as I have to call and explain myself again and again.