No response leads to Debiting of Account twice!

I requested a debit order change. I sent this initial mail on the 25th of August after chatting to your consultants and they advised me to forward my payslips to this email address.<br> <br> I have not received feedback from anyone and in my constant follow up I was advised this would be done as this has been referred to an unnamed \supervisor". - This is still not done.<br> <br> 1.I requested a change in my installment date - on 25 August 2015 - This is still not done.<br> 2.I settled my outstanding payday loans. Getbucks debits for a settled loan on a date I have requested be changed.<br> 3. I have requested an explanation as to why this has not been done - 17 September 2015. To date no sufficient feedback has been given.<br> <br> Over 3 Consultants<br> Mmakabelo<br> Gwen<br> Kebabone<br> <br> GetBucks"