No response from collections dpt since 9 March

In general, I've been pretty happy with GetBucks so I dislike writing this, but I don't think I'm getting any assistance any other way.<br> <br> Since 9 April I've tried contacting the Collections dept to make arrangements for the Month of April since I have medical bills to cover this month - unexpected ones after an injury on the 26th of March.<br> <br> I've sent mails to [Email Removed] which I followed up on, sent mails to [Email Removed] used the number on the Getbucks website (only to be transferred to no answer, or someone who does answer but then is not collections) and then a number provided to me yesterday (20 April) via webchat once more.<br> <br> The people who usually answer the phones are indeed friendly - but I can't get to who I must get to make some sort of an arrangement that directly impacts the way I live for May.<br> <br> I don't know what else I should do - HP is really my last resort.<br> <br> GB - I like you guys, really. But damn :/<br> <br> Please, please someone get back to me? Via mail so I can phone you back if needed, as I'm not always with my cellphone.<br> <br> My debit date is close, so I'd really love for someone - anyone - who can help to get back to me.<br> <br> Regards