1 reviews | Active since Jul 2012
No response
<p>I have been trying to log on to their website since 24 June 2016 to settle the loan that I have with them. Their website displays a note that they are offline. I sent them an email on 26 June 2016 requesting a settlement amount and banking details. To date I have received no response. Interest accrues daily on this loan and I have been trying to pay this for 5 days now. I cannot understand their lack of interest and they simply ignore customers. The reason I am canceling is because of a previous complaint where I was receiving no joy at all and eventually had to turn to the consumer commission. This is leading in that direction as well. I find it unacceptable that I am liable to pay interest because they fail to respond to customers.</p>
Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly .
Kind Regards
The GetBucks Team
Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly .
Kind Regards
The GetBucks Team
I received a call yesterday at 8h22 from Getbucks and informed the person calling that it was an inconvenient time to talk and that he should call me back at 10am. I received no further call or feedback. THIS IS NOW UTTERLY UNACCEPTABLE. I am not going to pay 6 days accrued interest because of GETBUCKS horrific customer service. I cannot understand why it is so difficult to send me the settlement amount and the banking details. If their website is offline they should really up the standard on the other channels as logically there would be higher volumes. Unacceptable. I will not pay the accrued interest since the 24th of June as I have been trying to pay this since then with no help from Getbucks. Email correspondence in this regard proves. Getbucks can surely expect legal proceedings going further. I have now had enough of their lack of interest and simply ignoring customer correspondence.
I received a call yesterday at 8h22 from Getbucks and informed the person calling that it was an inconvenient time to talk and that he should call me back at 10am. I received no further call or feedback. THIS IS NOW UTTERLY UNACCEPTABLE. I am not going to pay 6 days accrued interest because of GETBUCKS horrific customer service. I cannot understand why it is so difficult to send me the settlement amount and the banking details. If their website is offline they should really up the standard on the other channels as logically there would be higher volumes. Unacceptable. I will not pay the accrued interest since the 24th of June as I have been trying to pay this since then with no help from Getbucks. Email correspondence in this regard proves. Getbucks can surely expect legal proceedings going further. I have now had enough of their lack of interest and simply ignoring customer correspondence.