No Reply to previous complaint - 2nd complaint

information not yet updated at the credit bureau I sent a complaints on the 7th of December about our information not being Updated, I sent all the paid letters including my husband to Sylvester, which he said he will investigate and send request to the relevant credit bureaus, until today nothing has happened, we tried to send paid up letter to Experian but they confirm that they cannot do anything on their side until getbucks sends a requested, this is so frustrating I cannot understand why getbucks is doing this, I have ran out of option I do know where to go from here, if there is anyone who cares please help, I know getbucks reputation, I only took out a loan out of desperation, very *********** staff with bad service