No payout for days

I got loan approval on monday this week and up till now I have not received payment. Everytime I email or chat on the online service I get automated responses, the exact same message is sent over and over. System error and they are awaiting feedback from Finance on whether the money will be paid. This is very bad customer service. We apply for the loan because we need the funds urgently but they giving me the run around now, its really frustrating. Considering the interests they charge on those loans I expect better service.