No payout, ethics and integrity does not exist in this company

A loan that had to be paid out already i still have not received. My loan was approved on Thursday, 8 Aug and I was told that they money would be in my bank account by the afternoon or latest Saturday, 10 Aug as the account dept was responsible. I contacted you on Sat i was told that the account dept doesn't work on weekends i must wait for Monday. I contacted you Monday morning and was told that the account dept do payment and that they only start at 09:30. I contacted after 10 and was told you still have the same issues so i dont know why i was told the issue was sorted. I was told that my payment would be escalated and its now 5pm and i still have no funds. I'm very disappointed. I would not have app**** for a loan if I didn't need this for an emergency. Please advise when I can expect the money in my bank account?? This really is urgent. I t feels like my patience is taken for granted and never once has debit order been missed on my side.

I really need this sorted out today