NO PAYOUT AFTER APPROVAL . NO CLIENT FEEDBACK .

I have app**** for a loan friday morning that was paid into my wallet there after i paid it into my account. nothing happened . i called every hour with now feedback. was then told money should be paid out on that day and nothing happened . i then escalated the call again and no reply to my mail . was called by some guy on saterday to say that there was a issue but he has sent a request for a manual payment to be made and i have nothing to be worried about. still till today i haven't received any funds. when i do the online chat they just say they are waiting. i have been using this service for years. i am sure there is something bigger happening here and legally something wrong.