HL
Helena L

1 reviews | Active since Mar 2009

26 Jul 2019, 10:22

NO PAYOUT AFTER 4 DAYS

I app**** for a loan, which was APPROVED FOUR days ago. EVERY DAY I have to - at my own cost - follow up with you. I follow up FOUR times daily and I keep getting the same answer. Copied and pasted by your "Customer Service" team. That you're sorry. That there is a backlog. That someone will get back to me. I am not sure you understand what customer service means. This loan was taken for AN EMERGENCY. IT WAS APPROVED. IT HAS BEEN FOUR DAYS and it is COMPLETELY unacceptable and borderline RUDE. I am totally stressed out by this situation. Can someone have the decency to get in touch with me to resolve this and pay out my loan TODAY? Because NO ONE at Getbucks has bothered to be decent and to do their jobs. This is SO SO shocking. AND IRONIC because the loan is marked as ACTIVE online, yet I'VE RECEIVED NO MONEY!!!! Or even a courtesy call. NOTHING. It's disgusting that you treat your customers like this.

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Replies (3)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply26 Jul 2019, 10:26
Official
 Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply26 Jul 2019, 10:45
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved. 
 Kind Regards 

The GetBucks Team 
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply29 Jul 2019, 11:50
Official
 Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The GetBucks Team