No Payment from Getbucks

For 3 days been waiting for the payment and that what Getbucks can say

I am sincerely sorry for the delay in payment on personal loan . I apologize for any inconvenience or frustration this caused you. The delay is caused by technical issues. I have already escalated to the relevant department. for now there are no new updated regards to the pay-outs. We will revert to you once we resolve the issue via SMS.