No happy at all...

So I'm not happy with the way the turn around times u guys are dealing with. U promised me a call to verify my profile from last week we are on the second week and still no call. I sent the documents as requested and honestly as a new client u not giving me a good impression to a point that even doing the application with u im not even considering pursuing it. A person applies for a loan not for the fun of it but it's an emergency cause they don't have the cash at the moment. My profile is blocked and I'm aware why but unblocking it should not take weeks or months and lots of escalations and empty promises. Why over promise and under deliver. Since I was promised the call from validations department last week and still today I'm waiting and told of a list and they not on my name yet. I need help getting this sorted because I know once I have app**** sales will. Also take another month to call me back.