No Feedback

Getbucks debited my account before they were supposed to. In the week I confirmed twice that it will only be deducted the 24th December. When the amount went off I called the customer service and they sent a request for the refund. Saturday the same story...This morning 2 people promised they would get back to me within an hour and then within 15 min....it has been 3 hours since the first call and 1 since the second. I would like to know what is going on because i am not receiving any feedback!