No feedback

In April my debit did not go off due to banking issues i had to resolve. I then called the centre to request a debit be loaded on the 4th May to bring the account up to date. I spoke to a guy by the name of Kenneth. Kenneth changed my debit order from the last day of the month to the 15th May. This was not what i asked for. Called again after noticing a debit on the 15th May and spoke to a lady whom i can't remember her name. Told this lady to debit my account as normal on the last day of the month but because the 31st May was on sunday, she told me the debit will go off on the 1st and payments will be allocated accordingly. Today i spoke to Koketso who did not resolve my query, instead she chose to send me my statement and tells me my account is in arrears. I again requested her to allocate the funds as follows:<br> 15 May payment for April last day of the month<br> 1 June for May last day of the month<br> Debit to go off as normal as before- last day of every month. Expecting a debit to go off 30th June.<br> <br> Koketso chose not to respond.<br> <br> Can someone with real customer care give me a call to resolve this matter?