No Contact

I app**** for a loan on Wednesday and it still has not been approved. I have chatted with consultants on the chat service and there answers are very generic. Yesterday I receive a msg that they tried contacting me but they could not get a old of me. I did not receive any miss call notification. When I phoned in the consultant informed me that they will try to contact me on my numbers that are listed on my bureau. When I asked her to list the numbers, I informed her that I am only using one of the 3 numbers that were listed. I advised her to please call me on that number but I received no call. When I go online the consultant on the chat service has just given another generic response!!! Frustrated!!