No assistance with my account query

I have been trying for days to resolve my account with Getbucks. I have requested assistance from online agents, and via email. I have yet to speak to someone who can actually resolve my accounts. For 2 months GetBucks have not run debit orders on my account, when I queried it no one could help me. I need banking details to pay the monies to them and no one can supply me with it nor the amount outstanding. Now my account has been handed over for something that is not even my fault. I want this matter resolved, and I want a responce to my email with the relevant details. How do I pay your monies to you if you cant supply me with the information. Please email me the banking details and the outstanding amount asap