CM
Candice M

1 reviews | Active since Jul 2015

16 Sept 2015, 10:54

NO ACCOUNTS FEEDBACK

To my detriment, I arranged for early debit orders on all existing loans in order to settle in full. This was done online and confirmed by customer service. The debit orders went off on the day inidicated and then a second debit order for ALL loans went off the weekend again. Upon calling, emailing, sending proof of payment I received no joy. In fact my concern was not even acknowledged.<br> <br> I had to call 7 times on Monday to sort this out. I was told they will call me or email me but nothing. Nobody could even feedback.<br> <br> Yesterday i went into the bank to reverse the second debit orders. Since then i have been receiving numerous notifcations of rejected debit orders due to insufficient funds. Debit orders from Getbucks that I have emailed and called to ask them to ensure this does not go off my account again! 5 phonecalls later today and still no joy... nevermind the fact that I was on hold for 26 minutes!!! <br> <br> Me settling my accounts early has really been costly. All these calls and bank charges. I also went online and they give us a credit or colletions departmet contact number which isnt even valid. Then when you call customer service they cant help. Im so ****ed off

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Replies (1)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply16 Sept 2015, 11:07
Official
Hello candicemuller4,

Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly

Kind Regards

The GetBucks Team

Best regards,