Never gave my authorisation to GetBucks

I am furious at GetBucks. I NEVER gave them any permission to open an account or profile in my name. Furthermore, I don’t know where GetBucks found the e-mail they use for me, as I haven’t used that email in in 5 years. The 1st time I called I was on hold for an obscene amount of time, then when I got though, the person wasn’t at their desk, and I had to leave a message, and when I tried the inbox was full. I logged in and created a password in the hope that I could close the profile. But no luck. How could this be ok with the NCR? Today I received an sms with log in details incuding a password. As this is my second request to remove and close my profile, I am now informing you that I will log complaint with the NCR or the OMBUT. What GetBucks have done is ********* and not trustworthy as I never ever gave permission to them.