Money still not paid out

After reading all of these reviews I am so heartbroken. When someone takes out a loan most of the time its for an emergency. I took out a loan and I must commend them on their swift response and approval buy I really criticise the after sales service. My funds have not been paid and there has been no communication. I had to call in myself in order to get clarity even then the lady I spoke to had no answers. I honestly don't want to wait 7 days like some of the people who have reviewed here to get the funds as I needed them urgently. Please also train your consultants in telephone etiquette, some of them really need to be trained on how to conduct themselves on a call. Please invest in a qaulity assurance officer for the consultants it will go a long way.