Misleading Customers

Yesterday i have app**** for a loan with Get bucks they asked me for my documents and i sent everything to them, I then was chatting to your guys to get feedback they 1st told they waiting for my documents to get verified and later in the day i was chat to someone called Mammkabelo who told that she will get a sales person to call me, I asked what time will i be called she said before 7pm

I then called in i was helped by someone called Tarryn she told that i will get call from sales this morning as they are closed i said okay. she also told that someone was trying to call me to complete my loan yesterday but no has called

She also said something about my cell number that they cant see, however she told before that someone was calling to complete me loan

This i get an SMS saying i am declined i really feel that your guys was miss leading me and that this needs to taken higher so please feel to reply to me on a forward i really would not like to take this matter higher but when customer is told that your loan will be complete in the morning and next you just a declined SMS i that think that fair to a customer its just miss leading