Misleading and unreliable

I have a medical emergency and was looking to borrow money. The loan I app**** for at Getbucks was approved 3 days ago. Before I app****, I asked a Getbucks online assistant if they are currently experiencing any issues with payouts. I was told that there's no current issues... I haven't received the funds from my approved loan from Getbucks yet. I've made an inquiry regarding the matter and was told that I will receive the funds today (22.01.2019). I didn't received the funds and then made another inquiry. This time I was told that they can't tell me exactly when I can expect the money to be available in my account. However, I did receive a sms from Getbucks, informing me that a debit order has been loaded on my account for payment on this loan by the 28th of January 2019.... Now I don't think it's fair to expect me to pay the money back that I haven't received in the first place. I made an inquiry about this too and without my consent, the debit order date was rescheduled for February. Point is: I app**** for a loan now and expected that if it's approved that I will receive the funds now (obviously because I need it now in an emergency) I would not have app**** for it if there were no cer*****y on when I'll get the funds. And also, I don't want the debit order to be loaded on my account for next month. I didn't ask for that.

For anyone who's maybe considering using Getbucks: DON'T... it's just not worth the frustration.