MAKING MY SCORING BAD ON TRANSUNION

<p>I app**** for a loan with Get bucks for a 6 month period. Every month my debit order has been going out. I went online to check my details only to find out I have a balance of R116. They sent me a message that I have a debit order of R380 due on the 27th May which they took out, when I called the call centre one agent told me, I did not make one payment in December, how is that possible when they debited my account every month, if that was the case they would have double debited me in January. I called again to query about the balance an agent tells me that there was a system error that’s why they only took out R380. This is not my fault, I am disgusted by their services, because I also noticed that on my TransUnion report that I went into arrears for one month with them, how because they debit the account on time every month. Today I go check the balance went up to R117 because they say they did not deduct the full R548. I need this to be resolved URGENTLY because I will take this up with the ombudsman and my lawyers.</p> <p> </p>