Low quality costomer service

I don't know how many times i have been calling and emailing to get this shirt resolved from the 31-12-2018 and today to my surprise, No **** has been done about my situation. You guys put me on this situation at the first place and you still making your problems affecting my life financially. I have been your client for a very long time and i never had any problems. I received an sms stating that the debit order has been loaded for the 24 but only on the 31st that's when you guys started to debit my account. I had no enough money on the 31st for the debit order to go trough. You guys send my details for your collection team Marang and the arrangements were done with them. Today my account was debited with 1800 and 881.23 (This is not what was arranged with me by Marang) The bank charges for bounce debit orders were not refunded and still no one got back to me to tell me why the account was not debited on the 24-15-2018 i emailed all screenshots as proof to ********** and **********

ID ********** 67086 Cellphone number 076****291

I NEED THIS ISSUE RESOLVED TODAY!!!!!!

Mpfanyiseni Steven Makhuvha.