Loan settled and still *******ly debited, now a complete mess

I settled an account with Getbucks early, using their website and considered the account closed. However the debit for a substantial amount of money still went off causing serious problems for me as the rest of my debits became likely to bounce. I was told the refund had been processed and would be back in my account the same day.

I waited but no funds presented themselves. I contacted Getbucks again only to be told they would only be in by the next morning. Because of this i reversed their debit and informed them to cancel the refund - they had instead however processed a new loan on my account (so i could pay out to an ewallet and bypass the waiting time) and kept the refund in place. I therefore ended up with a 2427 rand refund as well as a 2400 rand loan. Not yet knowing they had not cancelled the refund i tried to settle the loan on my account so interest did not accrue. the payment went through and the funds went off my account however their website payment option messed up again and the loan is still active on my account.

I am now sitting with a situation where the getbucks dashboard indicates i owe them 2400 and 2427 rand when in fact i owe only the refund balance; which is absolutely not a loan!!! I did not take a loan of that amount and the only loan I asked for last month was settled legally and using their own service by me; at no time did I ever agree to take a loan of that amount from Getbucks. I have proof of payment of all transactions as well as email proof that none of this is my responsibility to resolve.

I am now so frustrated and stressed I feel I am left with no choice but to contact the Ombudsman. I will definitely not be calling Getbucks again as it would cost me my airtime, and I fulfilled the contract I signed with them.