Loan reversed but still not updated

I cannot even explain how BAD is their service. I was approved but the payment took forever to be released and I called them to cancel the whole application but still continued to pay the money. I then immediately paid back their money into their bank account and followed up several times to update my account and my profile.

Its been 2 weeks my profile is still not updated and account still has a balance. I call everyday and they keep promising that all will be updated. I am so disappointed