LM
Lindiwe M

1 reviews | Active since Mar 2018

01 Aug 2021, 10:30

Loan payout taking longer than advised.

I had great service when applying for a loan from Agnes and the other consultants i spoke to when I called in or in the chat. the approval MSMS for the loan was received Friday 30.07.2021 and i was promised that it will take 24 hours for payout however nothing on my account.

I contacted the business on Saturday and was told they having technical difficulties however money will be in the account at the end o the day.

I am worried now as I needed the loan for an emergency and the funds are still not on my account, I also see bad reviews which are similar to my query am not sure now if this is not a ****? . please assist urgently as I am desperately in need now.

0
Replies (6)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply01 Aug 2021, 15:06
Official
 Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly

Kind Regards

The Smartadvance Team  

Best regards,

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply02 Aug 2021, 09:23
Official
Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Smartadvance Team

Best regards,

LM
Lindiwe M's update02 Aug 2021, 10:17
Reviewer Update
Thank you I did get a call from one of your consultants and promised the funds will be released today.
LM
Lindiwe M's update02 Aug 2021, 14:55
Reviewer Update
Still no payment received
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply02 Aug 2021, 17:09
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The Smartadvance Team

Best regards,

LM
Lindiwe M's update02 Aug 2021, 17:24
Reviewer Update
Thank you. Payment received.