RR
Riana R
1 reviews | Active since Oct 2016
26 Aug 2019, 08:14
Loan Money not paid out
The last time I wrote a review and after the problem was resolved I was asked to change my review, Well I will not do so again. As once again I app**** for a loan and it has been more than 72 hours and I still haven't received the money.
My loan was approved on Thursday morning and I was informed that the money will be in my account within 48 hours. I later received a sms stating that there is a problem with Capitec and ABSA and these will be paid out later as they pay out of FNB. I didn't think there would be a problem as I have a FNB account. Well I am still waiting for the money.
The whole point of a loan is because you are in need of money urgently. It seems like Getbucks are in financial distress if they can't make payments on time. My debit order is scheduled for Friday, it seems like they are going to take the money from my bank account before it is paid into my account.
Please resolve this matter today or I will lodge a complaint with the Credit Ombud
Helpful (0)
Replies (5)0
Replies (5)
NiftyCredit - Powered by SmartAdvance's replyOfficial
26 Aug 2019, 08:18Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply26 Aug 2019, 08:18
Official
Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's replyOfficial
26 Aug 2019, 08:22Thank you for getting in touch with us regarding your query.
We have been trying to get in touch with you to discuss the details of your case, but have not been able to reach you.
Please be so kind as to email us at *** to let us know what would be the most convenient time to contact you.
Kind Regards
The GetBucks Team
We have been trying to get in touch with you to discuss the details of your case, but have not been able to reach you.
Please be so kind as to email us at *** to let us know what would be the most convenient time to contact you.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply26 Aug 2019, 08:22
Official
Thank you for getting in touch with us regarding your query.
We have been trying to get in touch with you to discuss the details of your case, but have not been able to reach you.
Please be so kind as to email us at *** to let us know what would be the most convenient time to contact you.
Kind Regards
The GetBucks Team
We have been trying to get in touch with you to discuss the details of your case, but have not been able to reach you.
Please be so kind as to email us at *** to let us know what would be the most convenient time to contact you.
Kind Regards
The GetBucks Team
RR
Riana R's updateReviewer Update
26 Aug 2019, 08:35I don't know why you would wish to discuss the matter, I need the money to be paid into my account urgently, this is the only way you can resolve this matter. There is nothing to discuss. I am going to be in meetings throughout the day and you won't be able to reach me, if you need to make contact please send an e-mail to ***. I would really like to see that the money is in my bank account before the end of today.
RR
Riana R's update26 Aug 2019, 08:35
Reviewer Update
I don't know why you would wish to discuss the matter, I need the money to be paid into my account urgently, this is the only way you can resolve this matter. There is nothing to discuss. I am going to be in meetings throughout the day and you won't be able to reach me, if you need to make contact please send an e-mail to ***. I would really like to see that the money is in my bank account before the end of today.
NiftyCredit - Powered by SmartAdvance's replyOfficial
26 Aug 2019, 14:24Good day,
With reference to your Hello Peter complaint,
We appreciate bringing under our attention your concerns. We do pride ourselves in providing world class customer service to you our valued Getbucks Customer.
Kindly note that we have been trying to reach you, but you were unfortunately not available. Please advise what will be a convenient time for us to contact you to discuss and assure that your complaint was satisfactorily resolved.
We would like to get feedback on your case, if the matter has been satisfactorily resolved.
Hope the above is in order.
Regards
The GetBucks Team
With reference to your Hello Peter complaint,
We appreciate bringing under our attention your concerns. We do pride ourselves in providing world class customer service to you our valued Getbucks Customer.
Kindly note that we have been trying to reach you, but you were unfortunately not available. Please advise what will be a convenient time for us to contact you to discuss and assure that your complaint was satisfactorily resolved.
We would like to get feedback on your case, if the matter has been satisfactorily resolved.
Hope the above is in order.
Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply26 Aug 2019, 14:24
Official
Good day,
With reference to your Hello Peter complaint,
We appreciate bringing under our attention your concerns. We do pride ourselves in providing world class customer service to you our valued Getbucks Customer.
Kindly note that we have been trying to reach you, but you were unfortunately not available. Please advise what will be a convenient time for us to contact you to discuss and assure that your complaint was satisfactorily resolved.
We would like to get feedback on your case, if the matter has been satisfactorily resolved.
Hope the above is in order.
Regards
The GetBucks Team
With reference to your Hello Peter complaint,
We appreciate bringing under our attention your concerns. We do pride ourselves in providing world class customer service to you our valued Getbucks Customer.
Kindly note that we have been trying to reach you, but you were unfortunately not available. Please advise what will be a convenient time for us to contact you to discuss and assure that your complaint was satisfactorily resolved.
We would like to get feedback on your case, if the matter has been satisfactorily resolved.
Hope the above is in order.
Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's replyOfficial
26 Aug 2019, 15:32Thank you for getting in touch with us regarding your complaint.
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply26 Aug 2019, 15:32
Official
Thank you for getting in touch with us regarding your complaint.
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team