Loan approved, paid out, maybe declined and technical issue preventing payout

I app**** for a loan on 22 January that was approved and paid out and then four minutes later received an email saying it was declined. I paid out the funds from Getbucks account to both my FNB bank account and e wallet. No money was received.

I contacted the call centre and was told there was a technical issue. This same issue supposedly occurred in October last year when I waited 3 weeks and received no money.

I have not been contacted and this is the second review I am writing on HelloPeter as no one has called or can give me an explanation on why this money is not being paid out