LOAN APPROVED AND ACTIVE BUT GOT NO FUNDS!!!!

Loan was approved and funds reflected in my wallet. I then transferred funds to my Capitec account last week. Today marks the 4th day since the transfer, still nothing in my account. When i try the chat, the support team do not give any answers, they just disappear from the chat, without a word. You will hold for ages, waiting for a response. I have also sent numerous emails, requesting for the cancellation of this loan as i have no need for it anymore. The date i needed it for has passed. I do not want a situation whereby i am being debited for a loan I never received. I also do not want to have to involve the law over a very simple matter like this one. Plus I have never experienced bad service from Getbucks. This is quite a let down, especially if you do not communicate with your clients. You can send messages to inform us of debit orders to come, surely you can send messages should there be a glitch in your system.