Lack of service on don't care attitude

It's been twice weeks now and numerous emails with absolutely no response or feedback to date. The most shocking thing is that the individuals involved in assisting me with my request read the emails and don't respond after twice weeks. This is pathetic to say the least. Even your management and client service department hasn't had the descents to call me or respond to my emails and request after twice weeks. The request was quite simple, it was to move my debit date by two days later to ensure there will be funds in the account as you guys debit me a day before my salary is paid into my account instead of the actual debit date I selected. Now I'm faced with the problem of the debit order going off tomorrow instead of the actual debit date which was selected by me in line with my salary date. I have to say that I am not surprised that client service is so bad as this is not the first time I have had and experienced such pathetic service by both consultants and management. I will be approaching the consumer protection consular regarding the service levels and lack thereof. I accept a call on my mobile to discuss. I certainly won't hold my breath waiting.MY CELL NUMBER IS ***