ITC not being updated

I started using Getbucks in October 2014 when I took out a loan of R8000. I finished paying off their loan in a January 2015 but when I checked my transunion credit profile weeks after their loan was paid off and it still reflects that I have never paid a single cent to them. I called in to their call center and was told that it was paid off but nobody seems to take responsibility on clearing my name on itc. Was told to send an email to their account department so it can be updated and I sent it last week but nobody has sent an email back acknowledging my request.<br> <br> All I'm looking for is for my transunion credit to be clear as it was before.