Invalid Debit Order on bank account

I app**** for a loan on 15 January 2016 and it was approved for the amount of R2400.00. After 6 days of *********** staff i was informed that I cannot get R2400.00 but only R1300.00, but the debit order was loaded for the amount of R2400.00. <br> <br> I informed them that I do not want the loan of R1300.00 and that they should cancel everything on their system, and they told me that it will be cancelled. I even received an email stating the application has been cancelled. <br> <br> On the 28th of January 2016 a debit order for GetBucks went off on my bank account which i did not owe, and I contacted them requesting my money back the same day. I requested they pay me back the charges that i incurred for the invalid debit order. <br> <br> They only paid back the amount of they deducted 2 days later and not as i requested, i want all my charges that was incurred because of you paid back in to my account as soon as possible. <br> <br> In short - your staff is *********** and you give very bad service.<br>