Inefficiency to the core

I app**** for a loan as dated Friday 11.09.2015 as an existing client which was approved within minutes and the contract shortly received thereafter with an sms notification that the payout would be processed within hours. Shockingly 4 days later and i am still waiting. The contact center is ridiculous as you call in hold on forever and get placed from 2nd in the caller queue to 10th in the queue automatically. After finally getting through to the contact center yesterday i was advised of a technical error leading to payout delays however on both calls placed yesterday first call at 09.00am second call at 15.00pm both consultants guaranteed that the payout would be processed yesterday as their systems is not working. Surprise Surprise 24 hours later another day gone bye and still Nothing.