LM
LMM M
1 reviews | Active since Mar 2009
19 Nov 2018, 11:34
Incorrect billing
I app**** for a loan on 9 November which was approved but never received funds to do technical diffculties on the part of Getbucks. After several days I asked that it be cancelled and received a confirmation email from Hennie at Customer Service that I wish to proceed with the cancellation. I had confirmed, again. At 21:10 on Sunday 18 November I received an sms that my account will be debited for the loan amount WHICH I NEVER RECEIVED. Can I please get a confirmation that my account will not be debited because if is does and I have to sit on the phone all day and wait weeks to get my money back, I will go straight to the Ombudsman and Consumer Councel.
I await confirmation. Oh and I sent another email this morning asking for confirmation that this will not be processed. Surprise! Still no response.
Helpful (0)
Replies (2)0
Replies (2)
NiftyCredit - Powered by SmartAdvance's replyOfficial
19 Nov 2018, 12:32 Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
Best regards,
NiftyCredit - Powered by SmartAdvance's reply19 Nov 2018, 12:32
Official
Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
Best regards,
NiftyCredit - Powered by SmartAdvance's replyOfficial
19 Nov 2018, 13:10 Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Best regards,
NiftyCredit - Powered by SmartAdvance's reply19 Nov 2018, 13:10
Official
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Best regards,