Imcompetence and double disrespect

Hi, I spoke to Lunga, first she claimed that I didnt send her an email, which I did no the 25 August 2021, and she later apologised. She then went on to claim that removal of information on ICT is not her responsibility, that it must be done by the ICT. She even asked me on the process that needs to be followed. Can you get someone who understand how this things work to call me? Your company must submit a paid up letter to transunion and have my data removed, we cannot afford to have such ignorance in the 21st century. Please act on this asap. Ask Lunga's supervisor to contact me.

Hi, a rude guy called Henry or Henny calls me and tells me that he hears that I am not happy with the matter, further tells me that this information is submitted to ICT on a monthly basis, he does not listen to me and keeps on talking. First of all, he didnt read my complaint, he was only acting on information he received from Lunga, and as such, he used a clouded judgement because obviously Lunga told him what she wanted him to hear. This guy first of all is lying because Nifty only reported the account to be closed on the 20 November 2020, this account was settled in 2018? What is wrong with this guys? He is trying to spin around and when he run out of excuses he says I do not listen. Well, I hanged his phone and advised that I am in the meeting, he kept on calling. Please get someone to contact me for instructions.