M
Malefo

1 reviews | Active since Apr 2021

23 Apr 2021, 22:08

I'm disappointed

The service I got from Loniah was the best, I am just dissapointed by the fact that I was promised a voucher if I take the loan. I did take the loan and when 8 enquire about the voucher I am ignored. I am still waiting for an explanation as to why they promised me a voucher after I accepted the loan they don't get back to me after numerous calls and emails...

0
Replies (5)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply24 Apr 2021, 07:58
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The Smart advance Team 
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply24 Apr 2021, 09:43
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Smart advance Team 
M
Malefo's update29 Apr 2021, 07:42
Reviewer Update
I am still waiting for a phone call.can someone kindly assist...
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply30 Apr 2021, 10:26
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The Smartadvance Team
M
Malefo's update03 May 2021, 13:47
Reviewer Update
Thank you so much for all the effort to assist with my complaint... Everything was resolved