1 reviews | Active since Jun 2016

17 Jun 2016, 16:23

Horrible service, No Feedback - Unhelpful support team

<p>I app**** for a loan much earlier this afternoon and have still not received feedback as to whether my loan is approved or even being reviewed ( as the getbucks system did not even aknowledge my application). </p> <p>I wrote into the help desk, chatted to Michelle, she promised somebody would call me to atleast inform/advise me if I should re-appy or that they were reviewing it. </p> <p>I am still waiting for the support team to get back to me.</p> <p> </p> <p>This is extremely frustrating as in my previous dealings with Getbucks(which has been frequent) the loan gets approved much quicker and I am usually informed on the process at all times.</p> <p> </p> <p>Please assist me in resolving this query. </p> <p> </p> <p>Regards,</p> <p>Mitch Adams</p>

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Replies (3)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply17 Jun 2016, 16:24
Official

Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The GetBucks Team

's update17 Jun 2016, 16:35
Reviewer Update

Very disappointed with this service. This is not the getbucks i came to know and trust

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply29 Jun 2016, 07:30
Official

Thank you for getting in touch with us regarding your complaint.

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The GetBucks Team